In this case, the solution is to re-configure Google Chrome to avoid using the PDF viewer and open the document with a different PDF viewer app. The built-in PDF viewer is not equipped to view protected PDFs – A lot of users have been reporting problems with the built-in PDF viewer when trying to open protected PDF documents.In some cases, the fix is as simple as uploading Chrome to the latest version available. However, you will not see the improvements unless you upload your Chrome to the latest version. Google Chrome is not updated – Chrome’s built-in PDF Viewer has gotten better lately and a lot of bugs related to it have been resolved by Google.Click on OK at lower right to save and close Preferences.Uncheck ' Allow speculative downloading.' option.Uncheck the ' Allow Fast Web View' option.Open Acrobat Pro/DC, drop down the Edit menu, then select Preferences.For creators/uploaders of PDFs, disable Fast Web View:.Click on the slider at the right to turn it on. An option titled ' Download PDF files instead of automatically opening them in Chrome' appears.You may have to click on Additional Content Settings on the bottom to make the PDF Documents option appear. Scroll down and locate ' PDF Documents'.Scroll down the page to locate and click on Site Settings.In the Search Settings box at top, type 'PDF'.Click on the three dots menu button at upper right then open Chrome's Settings.Change Chrome's default PDF settings: Here's a FAQ with a helpful video.Download the PDF file and open inside Adobe Acrobat Reader or Pro.Use Firefox: Firefox is recommended by Open SUNY for use with Blackboard Learn.This is caused by an embedded Chrome PDF viewer. Why doesn't my entire PDF document display inside my web browser? When using Chrome and opening a PDF, it may only display the first page of your PDF file.

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